Return Policy

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This Return Policy applies to all subscription plans and digital products offered by Balansure through our website tacticminers.ddd. We want you to feel confident when you subscribe to Balansure, and we stand behind the quality of our habit guidance programmes and subscription services. Please read this policy carefully before subscribing.

1. Nature of Our Services

Balansure provides digital subscription services, including access to habit guidance frameworks, educational content, progress tracking tools, and coaching sessions. Because our services are delivered digitally and access is granted immediately upon subscription, our return and refund policy is designed to balance your right to satisfaction with the nature of digital content delivery.

2. The 14-Day Satisfaction Period

We offer a 14-day satisfaction period on all new subscriptions. If you subscribe to any Balansure plan and, within the first 14 calendar days of your subscription start date, you decide that the programme is not right for you, you may request a full refund of your first month's subscription fee.

To be eligible for a refund under the 14-day satisfaction period, you must:

  • Submit your refund request within 14 calendar days of your subscription start date
  • Contact us through our website contact form or by phone at +61 466 082 013
  • Provide your name, email address, and the reason for your request (optional but appreciated)

We do not require you to provide a reason for your refund request during the 14-day satisfaction period, and we will not ask you to justify your decision. We simply ask that you let us know so we can process your refund promptly and, if you're willing to share, understand how we can improve.

3. Refund Processing

Once your refund request is received and verified, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used at the time of subscription. The time it takes for the refund to appear in your account will depend on your bank or payment provider and is typically between 3 and 10 business days after processing.

We will send you a confirmation email once your refund has been processed. If you have not received your refund within 15 business days of your request, please contact us.

4. Refunds Outside the 14-Day Period

After the 14-day satisfaction period has expired, we do not generally offer refunds for subscription fees already charged. This is because our digital content is delivered in full from the moment of subscription, and the value of the service is available to you throughout the billing period.

However, we will consider refund requests outside the 14-day period in the following exceptional circumstances:

  • Technical failure: If a significant technical failure on our part prevented you from accessing the services you paid for, and we were unable to resolve the issue within a reasonable timeframe, we may offer a pro-rated refund for the period of inaccessibility.
  • Duplicate charges: If you were charged more than once for the same subscription period due to a billing error, we will refund the duplicate charge in full.
  • Unauthorised charges: If you believe a charge was made to your account without your authorisation, please contact us immediately. We will investigate and, if the charge is confirmed to be unauthorised, issue a full refund.

All requests for refunds outside the 14-day satisfaction period are assessed on a case-by-case basis and are at the discretion of Balansure.

5. Coaching Sessions

Coaching sessions included in the Steady Growth and Deep Roots plans are subject to the following specific conditions:

  • Coaching sessions that have been attended and delivered cannot be refunded.
  • Coaching sessions that have been booked but not yet attended may be cancelled and rescheduled up to 24 hours before the scheduled time without penalty.
  • Cancellations made less than 24 hours before a scheduled session will result in the session being forfeited for that billing period.
  • Unused coaching sessions do not carry over to the next billing period and are not refundable upon cancellation of your subscription.

6. Subscription Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two separate actions. Cancelling your subscription stops future billing but does not automatically entitle you to a refund of fees already charged. If you wish to cancel your subscription and also request a refund, you must submit both requests separately. Cancellation instructions are available in your account settings.

7. Australian Consumer Law

Nothing in this Return Policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Under the Australian Consumer Law, you may be entitled to a remedy if a service fails to meet a consumer guarantee. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if the failure does not amount to a major failure.

8. How to Request a Refund

To request a refund, please contact us using one of the following methods:

  • Contact form: Complete the contact form on our website at tacticminers.world and include "Refund Request" in your message.
  • Phone: Call us at +61 466 082 013 during business hours (Monday to Friday, 9am–5pm AEST).
  • Post: Write to us at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia.

Please include your full name, email address associated with your account, subscription plan, and a brief description of your request. We aim to respond to all refund requests within 2 business days.

9. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with a revised "last updated" date. The policy in effect at the time of your subscription will apply to any refund requests made during that subscription period.

10. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Address: 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia
  • Phone: +61 466 082 013