Privacy Policy

Last updated:

This Privacy Policy describes how Balansure ("we", "us", or "our"), operating through the website tacticminers.world, collects, uses, stores, and protects personal information provided by users ("you") in connection with our habit guidance programmes and subscription services. We are committed to protecting your privacy and handling your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Balansure is a habit guidance and subscription service based at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia. We provide digital content, habit frameworks, and coaching services through our website at tacticminers.ddd. If you have any questions about this Privacy Policy or our data practices, you may contact us at the address above or by phone at +61 466 082 013.

2. What Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our website. The categories of personal information we may collect include:

  • Identity information: Your full name, as provided when you contact us or subscribe to our services.
  • Contact information: Your email address, used to respond to enquiries and deliver subscription content.
  • Communication content: The content of messages you send us through our contact form.
  • Payment information: Billing details processed securely through our payment provider. We do not store full card details on our servers.
  • Usage data: Information about how you interact with our website, including pages visited, time spent on pages, browser type, device type, operating system, and IP address.
  • Cookie data: Information collected through cookies and similar tracking technologies, as described in our Cookies Policy.
  • Subscription and programme data: Records of your subscription plan, habit tracking entries, and engagement with our content.

3. How We Collect Personal Information

We collect personal information through the following means:

  • When you complete and submit the contact form on our website
  • When you subscribe to one of our plans and create an account
  • When you communicate with us by email or phone
  • Automatically through cookies and analytics tools when you browse tacticminers.world
  • When you participate in coaching sessions or submit habit tracking data

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

  • To respond to your enquiries: When you contact us through our website, we use your name and email address to respond to your message.
  • To deliver our subscription services: We use your contact and account information to provide access to our habit guides, frameworks, and coaching sessions.
  • To process payments: We use billing information to process subscription payments securely.
  • To improve our services: We use anonymised usage data to understand how our website and content are being used and to make improvements.
  • To send service communications: We may send you emails related to your subscription, including account updates, billing notifications, and programme content.
  • To comply with legal obligations: We may process your data where required by Australian law or regulation.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

5. Legal Basis for Processing

We process your personal information on the following grounds:

  • Consent: Where you have given explicit consent, such as when you tick the consent checkbox on our contact form or agree to our cookies policy.
  • Contractual necessity: Where processing is necessary to fulfil our subscription agreement with you.
  • Legitimate interests: Where we have a legitimate business interest in processing your data, such as improving our services or preventing fraud, provided this does not override your rights.
  • Legal obligation: Where we are required to process data to comply with Australian law.

6. How We Share Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We work with trusted third-party service providers who assist us in operating our website and delivering our services, including payment processors, email delivery platforms, and website analytics providers. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or government authority in Australia.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

7. International Data Transfers

Some of our third-party service providers may be located outside Australia. Where we transfer personal information internationally, we take steps to ensure that the recipient provides a level of protection for your data that is at least equivalent to the protections afforded under the Australian Privacy Act 1988 (Cth).

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Contact form submissions are retained for up to 24 months from the date of submission.
  • Subscription account data is retained for the duration of your subscription and for up to 7 years after termination, as required for financial and legal compliance.
  • Usage and analytics data is retained in anonymised form indefinitely.

When we no longer need your personal information, we securely delete or anonymise it.

9. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain records.
  • Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
  • Complaints: If you believe we have mishandled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia, or by phone at +61 466 082 013.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmitted through our website, secure payment processing through PCI-DSS compliant providers, and access controls limiting who within our organisation can access personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies, please refer to our Cookies Policy.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

  • Address: 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia
  • Phone: +61 466 082 013